This agreement is made between you (the “Client,” “you”) and Inner Evolution Ltd, a company registered in England and Wales (company number 14851930) whose registered office is at 30 Russell Street, Woburn Sands, Milton Keynes, England, MK17 8NX, trading as Expansion Works (the “Coach,” “we,” “us,” “Expansion Works”). Coaching is delivered by James Hazlett-Beard on behalf of Inner Evolution Ltd.
It applies to all services provided by Expansion Works, including one-to-one MAP Method™ coaching, live group coaching sessions, on-demand and downloadable content, and any membership or subscription (together, the “Services”).
By purchasing, subscribing to, accessing, or participating in any of the Services, including ticking a consent box at checkout or attending a session, you confirm that you have read, understood, and agree to be bound by these terms.
1. Nature of the MAP Method™ and the Services
The MAP Method™ is a neuroscience-based coaching approach designed to help neutralise emotions, clear disempowering beliefs, and support alignment with personal goals. The MAP Method™ is a trademark used under certification by its owner; the Coach is a certified practitioner.
You understand that all Services, whether one-to-one, live group sessions, or on-demand material, are educational and transformational in nature and are not a substitute for counselling, psychotherapy, psychiatry, medical care, or any form of medical or psychological treatment or diagnosis.
2. Medical Disclaimer and Urgent Care
You understand that the Services are not intended to diagnose, treat, cure, or prevent any mental, emotional, or physical condition, and that the Coach is not acting as a doctor, therapist, psychologist, psychiatrist, or other licensed healthcare professional. Engaging with the Services does not create a doctor–patient or clinical relationship.
You acknowledge that you are solely responsible for seeking appropriate medical or psychological care from qualified professionals for any issue that requires it, and that you should never disregard professional medical advice, or delay seeking it, because of anything shared during the Services.
Medications and existing care. The Coach does not give advice on the use, dosage, or stopping of any prescription medication; all medication decisions must be made with your prescribing GP or medical professional. If you are currently under the care of a mental-health professional, we recommend you inform them of your intention to take part. If you have a history of a serious mental-health condition, you must consult your medical provider before starting.
If you are experiencing a medical or mental-health emergency, are in crisis, or believe you may need urgent care, you must contact your own GP, call the emergency services (999 in the UK), call NHS 111, or contact a crisis line such as Samaritans on 116 123 immediately, or your local equivalent if you are outside the UK. The Coach and Expansion Works do not provide emergency, crisis, or out-of-hours care and must not be relied upon for it.
If you have any history of trauma, mental illness, or addiction, you agree to disclose this to the Coach before or during our work together. You understand that emotional responses or the emergence of “parts” may occur as part of this work, and that you should contact the Coach for support between sessions where appropriate, while recognising the limits in this clause and that this is not a substitute for professional or emergency care.
Session pacing. To allow time for the work to integrate, you agree to leave a minimum of 7 days between sessions (live, online, or one-to-one). This is for your wellbeing and is a condition of working together.
3. No Guarantee of Results
Coaching outcomes depend on many factors, including your own participation and circumstances. You understand that no specific result, outcome, or benefit is guaranteed, and that any examples or testimonials are not promises of your results.
4. Voluntary Participation
Participation in all Services is voluntary. You may withdraw from a session at any time. You remain responsible for your own well-being, choices, and decisions throughout.
5. Eligibility
You confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
6. Membership, Billing and Subscriptions
Some Services are offered on a recurring subscription basis. Where you purchase a membership:
- Fees are billed in advance at the interval shown at checkout (e.g. monthly) and renew automatically until cancelled.
- Payment is taken via our third-party payment provider; you authorise recurring charges.
- You may cancel at any time; cancellation stops future renewals. Your access continues until the end of the period you have already paid for, after which access ends.
- We may change membership pricing or features on reasonable prior notice; changes take effect at your next renewal.
- If a payment fails, we may suspend or end your access until payment is resolved.
7. Payment, No Refunds, and Cancellation
- Full payment is due prior to or at the time of service, unless you are paying for a one-to-one package by an agreed instalment plan, in which case the instalment terms below apply.
- All fees are non-refundable. This includes memberships (including part-used billing periods), one-to-one sessions, live sessions, and on-demand or downloadable digital content, once access has been granted or the relevant period has begun. Missed sessions and unused membership time are not refunded.
- Exceptional refunds. In exceptional circumstances we may, at our discretion, offer a full or partial refund. This is a goodwill gesture, not a right. If we refund a purchase in full, your access to it ends.
- Digital content and online access: consent to immediate supply. By purchasing and accessing memberships, live sessions, or digital/on-demand content, you expressly request that we begin supplying it immediately and you acknowledge that, to the extent permitted by law, you lose any statutory 14-day cancellation (“cooling-off”) right once supply has begun.
- One-to-one sessions can be rescheduled up to 48 hours before the session. Any cancellation or change within 48 hours is charged at the full session rate, meaning the session is used in full from your prepaid balance. For special circumstances, please contact us.
- One-to-one session validity. One-to-one session packages are valid for a set period from the date of purchase, within which the sessions must be used: 3 months for a single session, 3 months for the six-session package, and 6 months for the twelve-session package. Any sessions not booked and held within that window expire and are not refunded or carried over. If you buy a further package before your current one expires, your whole remaining balance is extended to the later of the two windows. We may, at our discretion, extend a window in exceptional circumstances; please contact us if you need to.
- Paying by instalments. Some one-to-one packages may be bought on an instalment plan. Where they are, you pay a deposit at checkout and the balance in the agreed number of monthly payments, collected automatically from the payment method you provide. The price is the same as paying in full: no interest, fees, or charges are added for spreading it. By choosing an instalment plan you authorise us to take each scheduled payment on its due date. An instalment plan is offered at our discretion and is not available on every package.
- What your instalments release. Your sessions are made available in step with your payments, in proportion to the total paid and never fewer than the number your payments cover. Everything else in your package — your planning call, your materials, and any complimentary membership — is available to you from the first payment.
- If a payment fails. We will contact you and the payment will be reattempted. Sessions already released to you remain yours, and no further sessions are released until the balance is up to date. Where a payment remains outstanding we may withdraw the instalment facility and ask for the remaining balance before any further sessions are released or booked.
- If an instalment plan ends early. If you cancel your plan, or it lapses, it simply stops. You keep every session already released to you, no further sessions are released, and — in line with the no-refunds term above — payments already made are not refunded. You will not owe us anything further for sessions you have not received. Your session validity window continues to run from your original purchase date.
- Nothing in this clause affects any rights you have under applicable consumer law that cannot lawfully be excluded.
8. Live Sessions
- Live group and one-to-one sessions are scheduled in advance; times and availability may change, and we will give reasonable notice of any change.
- Live sessions may be recorded. By attending, you consent to being recorded (including your image, voice, and contributions) and to those recordings being used and made available within the Services (for example, in the on-demand vault).
- We do not guarantee the availability of any particular session, format, or facilitator.
9. On-Demand and Digital Content
- Access to on-demand, recorded, and downloadable content is provided under a limited, personal, non-exclusive, non-transferable, revocable licence for your own personal use only, for as long as your membership or purchase access remains active.
- You may not copy, download (except where expressly enabled for your personal use), share, distribute, publish, resell, sublicense, or make available to any third party any content, recordings, login details, or materials.
- Your account is for your personal use only and must not be shared. It can be signed in on up to three devices at a time; signing in on another device signs out the one used longest ago. We reserve the right to suspend or close an account that is being shared.
- Content libraries may be added to, changed, or removed at our discretion. Access to on-demand content ends when your membership ends.
- Resources expressly enabled for download (for example, the Clear As You Go guide) are licensed to you under the same terms above (personal use only, non-transferable, no resale or redistribution) and remain yours to keep on your own device after your membership ends.
10. Intellectual Property
This website itself, including its written copy, page structure, design, illustrations, photography and film, is the copyright of Inner Evolution Ltd. It is published for you to read. It is not published for you to copy, reproduce, republish, or use as source material for training or generating anything, and no part of it may be reused without written permission. Requests go to support@expansion-works.com.
All content, materials, recordings, frameworks, worksheets, PDFs, and methods provided through the Services are the original work of James Hazlett-Beard, created for and owned by Inner Evolution Ltd (trading as expansion works®) or its licensors, and are protected by intellectual property law. The MAP Method™ is a trademark of its owner; “Expansion Works” is a trading name of Inner Evolution Ltd. Nothing in this agreement transfers any intellectual property to you. Unauthorised use is a material breach of this agreement and may result in termination without refund and further liability.
10A. The website, the app and their software
10A.1 The expansion works® website, the members area and the expansion works® app for iOS (together, “the Platform”), including their software, source code, compiled code, design, layout, text, graphics and the arrangement of their content, are owned by Inner Evolution Ltd and protected by copyright, database right and other intellectual property laws. Your membership gives you permission to use the Platform through its normal interface, for your own personal use, while your access is active. It gives you no other rights in the Platform.
10A.2 You must not, and must not help or allow anyone else to:
- (a) copy, reproduce, frame, mirror or republish any part of the Platform, or create a website, app or service that copies or imitates it or its content;
- (b) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code of the Platform, except to the extent the law expressly allows this and cannot be excluded by contract;
- (c) access, collect or extract any part of the Platform by automated means, including robots, spiders, scrapers, crawlers and browser automation, other than public search engines indexing the public pages as our robots.txt file allows;
- (d) use any part of the Platform or its content (including lessons, recordings, transcripts, worksheets, PDFs, frameworks and copy) to train, fine-tune, test or prompt any artificial intelligence or machine-learning system, or include it in any dataset;
- (e) remove, obscure or change any copyright notice, watermark or other rights notice on the Platform or its content;
- (f) get around, disable or interfere with any security feature, access control or usage limit of the Platform, or access any part of it you are not entitled to; or
- (g) share your login, or give any other person or system access to the Platform through your account.
10A.3 Text and data mining. Inner Evolution Ltd expressly reserves its rights under Article 4(3) of Directive (EU) 2019/790 and any equivalent law. Text and data mining of the Platform is not permitted without our written permission. This reservation is also published in machine-readable form (our robots.txt file, the TDMRep file and HTTP headers).
10A.4 A breach of this clause is a material breach of this agreement. We may suspend or end your access without refund, and we may take further action, including legal action for damages and an injunction.
11. Group and Community Confidentiality
- The Coach will keep your personal information confidential, subject to clause 12.
- In any group session or community space, you agree to keep confidential anything shared by other participants and not to record, screenshot, or repeat it outside the group.
- You acknowledge that the Coach cannot guarantee the confidentiality, conduct, or behaviour of other participants.
- You agree to engage respectfully. We may remove or suspend any participant who is abusive, disruptive, or in breach of these terms, without refund.
12. Confidentiality (Coach’s Duty)
Information you share in one-to-one sessions will not be disclosed without your prior written consent, except where required or permitted by law, for example a risk of harm to yourself or others, safeguarding concerns, or a court order. The Coach observes a duty of care under the law of England and Wales.
13. Data Protection (UK GDPR)
Your personal data is handled in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Your information is stored securely and used to deliver and administer the Services. We use trusted third-party processors (for example, our course/membership platform, scheduling tools, and payment providers) who process data on our behalf. You have the right to access, rectify, or request deletion of your personal data by contacting us. Full details are set out in our Privacy Policy.
14. Insurance and Reimbursement
You acknowledge that the Services may not be covered by health insurance, and you accept full responsibility for payment regardless of insurance status or coverage.
15. Assumption of Risk, Waiver, and Limitation of Liability
- You acknowledge that you are fully responsible for your own choices, actions, interpretations, and results during and after any Service.
- To the fullest extent permitted by law, you release and hold harmless the Coach, Expansion Works, and any affiliated person or facility from any and all claims, liabilities, losses, or damages arising out of or connected with your participation in, access to, or reliance on any of the Services, including one-to-one coaching, live group sessions, recordings, on-demand and downloadable content, the community, and any information or materials provided.
- We are not liable for any indirect, incidental, or consequential loss, or for loss of profit, goodwill, or opportunity.
- Subject to the carve-out below, our total liability arising out of or in connection with the Services is limited to the total fees you paid to us in the 3 months preceding the event giving rise to the claim.
- Nothing in this agreement excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited. Nor does it exclude your statutory rights, including the requirement that services be provided with reasonable care and skill.
16. Third-Party Platforms
The Services are delivered using third-party platforms (for example, our membership/course platform, scheduling software, messaging tools, and payment providers). We are not responsible for the availability, performance, or actions of those third parties, and your use of them may also be subject to their own terms.
17. Termination
We may suspend or terminate your access without refund if you materially breach these terms, fail to pay, share your account, share or misuse content, or behave abusively or disruptively. You may end a membership in line with clause 6.
18. Changes to These Terms
We may update these terms from time to time. Material changes will be notified to you, and continued use of the Services after changes take effect constitutes acceptance.
19. Dispute Resolution and Jurisdiction
In the event of a dispute, you agree to first seek resolution through good-faith discussion and then mediation. This agreement is governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. (Note: if you are a consumer, this does not remove any mandatory right you may have to bring proceedings in your own country of residence or to rely on the protections of your local law.)
20. Complaints
If you have any concern or complaint about the Services, you agree to raise it directly with the Coach promptly and respectfully so we have the opportunity to resolve it.
21. Severability and Entire Agreement
If any provision of this agreement is found to be unenforceable, the remaining provisions continue in full force. This agreement, together with any documents it refers to (such as our Privacy Policy), forms the entire agreement between us regarding the Services.
22. Membership Platform — Additional Terms
These additional terms cover the Expansion Works membership platform and supplement the clauses above.
22.1 Content you have bought to keep. Where you separately purchase an individual on-demand session, focus session, or downloadable resource (as distinct from content included with your membership), that purchase is yours to keep: you may continue to access and re-download it for your own personal use, under the licence in clause 9, even after your membership ends, for as long as we continue to operate the platform. Content that is included with a membership (such as the on-demand replay vault) remains available only while your membership is active, as set out in clause 9. If you move from Expansion to Community, the replay vault (an Expansion feature) is no longer included, and your access to it ends when that change takes effect at the end of your paid period.
22.2 If the platform changes or closes. We do not promise that content will be available indefinitely. If we close the platform, or materially change or withdraw content you have purchased, we will give you reasonable notice and, where practical, a way to download the content you have bought before access ends. This does not affect your statutory rights.
22.3 Self-completed tools. Trackers, diaries, worksheets and similar resources are provided as downloadable documents that you complete yourself, on your own device. We do not collect, store, or have access to what you write in them. They are licensed for personal use under clauses 9 and 10.
22.4 Community feed and data minimisation. Posts in the community feed are, by design, automatically deleted on a rolling 30-day cycle. It is a space to be present, not a permanent record, and you should not rely on it to store anything you wish to keep. Your account, profile, purchases, and billing records are not part of this cycle and are retained as needed to provide the Services.
22.5 Questions and Support. You may post questions in the Support area, including anonymously. Questions and their answers may be retained and shown to other members as a help resource. Please do not include information in a question that identifies you unless you are content for it to be visible to others.
22.6 Accounts and sign-in. You are responsible for keeping your login details secure. Sign-in may be offered through third parties (for example, Google or Apple); your use of those sign-in methods is also subject to their own terms.
22.7 Third-party processors. The platform is delivered using trusted third-party providers who process data on our behalf, which may include: payments and tax (Stripe), platform hosting and database (Supabase), video hosting and delivery (such as Bunny or Cloudflare), service email (Resend), marketing and newsletter email (Flodesk), scheduling (Cal.com), live video (Zoom), our community group (Facebook), and messages between sessions for one-to-one clients (Telegram). These supplement the providers referred to in clauses 13 and 16; full details are set out in our Privacy Policy.
22.8 Inactive accounts and data retention. To hold only the data we need, we may close accounts that have been inactive for an extended period (around 12 months). We will give you reasonable notice by email first, and a window to log in or to download anything you have purchased, before the account and its associated personal data are deleted. Once an account is closed in this way, access to content (including purchased content) ends.
22.9 Where your data is held. Your personal data is not stored on our own computers. It is held securely by the specialist providers listed in 22.7, who are bound by written data-processing agreements to protect it and to process it only on our instructions. Our membership database is hosted in the United Kingdom / European Union. We never store your card details — all card payments are handled by Stripe. We keep only the minimum personal data needed to provide your membership. Full details, including each provider and where your data sits, are set out in our Privacy Policy.
22.10 Deleting your account. You may delete your account at any time from your account settings. Deletion is permanent: it removes your profile, your community activity, and your access to content — including content you have bought to keep. If you wish to keep any purchased downloads, please download them before deleting your account. After deletion we retain only the limited transaction records the law requires (for example, records kept by our payment provider for tax purposes).
22.11 Changing your plan. You can move between membership tiers at any time. When you upgrade (for example, from Community to Expansion), the change takes effect straight away and you pay only the pro-rated difference for the rest of your current billing period; your usual tier price then applies from the next renewal. If you hold a founding rate, it carries across to your new tier. When you downgrade, the change takes effect at the end of your current billing period — you keep your existing access until then — and we do not give partial refunds for the unused part of a period. You can cancel at any time as set out in clauses 6 and 7, with access continuing until the end of the period you have paid for.
22.12 One offer at a time. Discounts, credits, and promotional offers cannot be combined. Only one offer, discount code, or credit may be applied per person, per purchase. This includes (without limitation) the refer-a-friend discount, referral credit, and any discount code. Where you qualify for more than one, the one you apply first (or, if unclear, the one most favourable to you) will be used, and the others remain unused. Offers have no cash value, are personal to you, and may be changed or withdrawn for future purchases at any time.
22.13 Refer a friend. Once you have made a purchase, you receive a personal referral code, shown under Rewards in your account. When someone buys from us for the first time using your code, they receive £10 off that first purchase, and you receive a £10 credit. Your credit is added to your account 30 days after their purchase, provided it has not been cancelled or refunded in that time. Credit comes off automatically at checkout when you buy a course, a collection or 1:1 sessions (on a payment plan, it comes off the deposit), up to the value of that purchase, and any balance left over stays in your account for your next purchase. You can earn credit for more than one referral. Credit has no cash value, cannot be withdrawn, exchanged or transferred, and is lost if your account is deleted or closed (clauses 22.8 and 22.10). Your code is personal to you: it cannot be used on your own purchases, published on discount or voucher sites, or used in paid advertising. A referral code cannot be combined with another discount or credit on the same purchase (clause 22.12). We may withhold or reverse credit where we reasonably suspect misuse, and we may change or withdraw the scheme at any time, honouring credit already earned.
22.14 Codes from a session or a community. Some discount codes are made for one session, webinar or community (for example, 20% off after a Goal Clearing session). Each one works only on the products named with it, which are the on-demand courses Clearing One and Clearing Two unless the offer says otherwise. These codes cannot be used on 1:1 coaching, live session tickets, the Store or memberships, and they end at the date and time shown on the offer.
Consent
I confirm that I have read, understood, and agree to the terms above. I understand that by purchasing, subscribing to, or participating in the Services, I am providing informed consent for MAP Method™ coaching with James Hazlett-Beard / Expansion Works, and I agree to all of the terms set out in this agreement.